Privacy Policy
1. Introduction
Welcome to Resilience Edge ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and compliant manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) for users in Switzerland and applicable data protection laws in the Arab Gulf countries* (including but not limited to the UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman).
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following types of personal information:
Personal Identifiers: Name, email address, phone number, and other contact details.
Demographic Information: Age, gender, location, and language preferences.
Technical Data: IP address, browser type, device information, and cookies.
Usage Data: Pages visited, time spent on the site, and interactions with our content.
Coaching-Specific Data: Goals, preferences, and feedback provided during coaching sessions or surveys.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and personalize our coaching services.
- To process payments and manage subscriptions.
- To communicate with you about your account, updates, and promotional offers.
- To improve our website, services, and user experience.
- To comply with legal obligations and protect our rights.
4. Legal Basis for Processing (GDPR Compliance)
For users in Switzerland and the European Economic Area (EEA), we process your personal data based on the following legal grounds under the GDPR:
Consent: When you provide explicit consent for specific purposes (e.g., marketing communications).
Contractual Necessity: To fulfill our obligations under a contract with you (e.g., providing coaching services).
Legitimate Interests: To improve our services and ensure website security.
Legal Obligations: To comply with applicable laws and regulations.
5. Data Sharing and Transfers
We may share your personal information with:
Service Providers: Third-party vendors who assist in payment processing, website hosting, and analytics.
Legal Authorities: When required by law or to protect our legal rights.
If your data is transferred outside Switzerland, the EEA, or the Arab Gulf countries, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adherence to international data protection standards.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods may vary depending on the type of data and legal requirements.
7. Your Rights
Under the GDPR and applicable laws in the Arab Gulf countries, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Limit the processing of your data.
- Portability: Receive your data in a structured, commonly used format.
- Withdraw Consent: Withdraw consent for processing at any time.
- Object: Object to processing based on legitimate interests.
To exercise these rights, please contact us at eva@resilienceedge.net.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
9. Security Measures
We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, access controls, and regular security assessments.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: eva@resilienceedge.net
13. Governing Law
This Privacy Policy is governed by the laws of Switzerland and the applicable data protection regulations in the Arab Gulf countries. Any disputes will be resolved in accordance with these laws.
Thank you for trusting www.resilienceedge.net with your personal information. We are dedicated to safeguarding your privacy and providing a secure experience.